Job Description
POSITION SUMMARY: Promotes coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies; preparing and serving a variety of coffee drinks, along with pastries and grab n go items. Maintain and develop the highest level of guest relations. Manage all guest requests, complaints and queries and ensure that all aspects are communicated to the respective departments.
POSITION RESPONSIBILITIES / DUTIES: - Welcomes customers by determining their coffee interests and needs.
- Educates customers by presenting and explaining the coffee drink menu; answering questions.
- Sells coffees and coffee grinding and brewing equipment by explaining differences in coffee beans and coffee preparation machines; demonstrating how brewing equipment operates.
- Prepares and sells coffee drinks by following prescribed recipes and preparation techniques for coffee drinks, such as, expresso, expresso lungo, caffe latte, and cappuccino.
- Generates revenues by attracting new customers; defining new and expanded services and products.
- Maintains inventories by replenishing coffee bean supply; stocking coffee brewing equipment; maintaining supplies, pastries, and cookies for coffee bar.
- Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs.
- Maintains safe and healthy work environment by following organization standards and sanitation regulations.
- Improves quality results by studying, evaluating, and re-designing processes; implementing changes; maintaining and improving the appearance of the store and coffee bar.
- Updates job knowledge by participating in educational opportunities; reading coffee, retail trade, and food service publications; maintaining personal networks.
- Enhances coffee shop reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Acts as ambassador to the building, assisting Guests with all requests and answers questions as needed.
- Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
- Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members and Managers.
- Competently diffuses difficult Guest situations while protecting the integrity and safety of our staff, building and house policies.
- Checks for restocking of necessary supplies. Brings all areas up to standard.
- Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
- Assists other Team Members as needed or as business dictates.
- Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
- Is dressed in accordance with dress guidelines, looking neat, clean and professional at all times.
- Must demonstrate ability to read and communicate in English.
This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.
EDUCATION AND/OR EXPERIENCE: - Experience working in a fast-paced environment
- 1-5 years' experience.
- Minimum age requirement is 21
SECTION 3: COMPETENCIES & WORKING CONDITIONS QUALIFICATIONS: To perform this job successfully, an individual must be able to perform the duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Excellent analytical, problem solving, administrative, multi-tasking, organization and prioritization skills
- Excellent interpersonal and communication skills (verbal and written), fluent English and articulate
- Ability to work efficiently, independently and cohesively, consistently producing quality results
- Work days, nights, and/or weekends as required.
- Work in environments with both hot and cold temperatures such as freezers and around cooking equipment.
- Work in noisy, fast paced environment with distracting conditions.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Move about facility and stand for long periods of time.
- Walk or stand 90% of shift.
- Ability to solve routine problems.
- Reach, bend, stoop, mop, sweep and wipe frequently.
CERTIFICATES, LICENSES, REGISTRATIONS: Working Conditions/Essential Functions Downtown Grand is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act. Downtown Grand will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current team members to discuss potential accommodations with the employer. Downtown Grand Hotel and Casino
Job Tags
Immediate start, Shift work, Night shift, Weekend work,