Bilingual Customer Service Specilaist Job at Dunhill Professional Search & Government Solutions, Fairfax County, VA

MytaOGQvQU5odlJ1TURROENzZVJ2cUdN
  • Dunhill Professional Search & Government Solutions
  • Fairfax County, VA

Job Description

Job Description

Bilingual Tier 1 Service Desk Representative (Remote)

Support the Centers for Medicare & Medicaid Services (CMS)

Location: Fully Remote (U.S. Based)

Schedule Options:

  • Sunday – Thursday | 11:45AM – 8:15PM ET (Mon–Thurs) & 9:45AM – 6:15PM ET (Sun)
  • Sunday – Thursday | 7:45AM – 4:15PM ET (Mon–Thurs) & 9:45AM – 6:15PM ET (Sun)

As a Bilingual Tier 1 Service Desk Representative , you'll be the first point of contact for callers seeking assistance with billing protections, filing complaints, or checking the status of an existing complaint. You’ll be answering inbound calls via a cloud-based phone system — all from the comfort of your home.

What You'll Do:

  • Respond to inbound calls in both Spanish and English with professionalism and empathy
  • Assist callers with understanding billing protections, submitting complaints, and checking complaint statuses
  • Navigate customer needs with confidence, clarity, and compassion
  • Work as part of a supportive, remote-first team
  • Complete a 1-week virtual instructor-led training followed by 1 week of job shadowing
  • Maintain a secure and distraction-free home workspace

What You Bring:

  • High school diploma or GED
  • 2+ years of customer service experience (call center experience a plus)
  • Fluent in spoken and written Spanish and English
  • U.S. Citizen or authorized to work in the U.S. (Must have lived in the U.S. for at least 3 of the last 5 years)
  • A customer-first attitude: polite, professional, adaptable, and reliable

Job Tags

Remote work, Sunday,

Similar Jobs

Martin City Brewing Company @ Blue Prkwy LLC

Assistant Manager at Martin City Brewing Company @ Blue Prkwy LLC Job at Martin City Brewing Company @ Blue Prkwy LLC

 ...Job Description Job Description Martin City Brewing Company @ Blue Prkwy Llc in Lees Summit, MO is looking for one assistant manager to join our 65 person strong team. We are located on 354 Sw Blue Parkway. Our ideal candidate is a self-starter, ambitious, and reliable... 

TNT Transportation

Package Delivery Driver Job at TNT Transportation

 ...owned and operated Amazon DSP dedicated to providing exceptional delivery service to our community. Location Address: Dib6 1895...  ...packages! MUST BE AVAILABLE TO WORK WEEKENDS. STARTS AT 720 am - Up to 10-hour days Especially during Seasonal Peaks We need reliable... 

CHRISTUS Health

RN, Registered Nurse - NorthPark Med/Surg - Part Time Job at CHRISTUS Health

 ...Description Summary: The competent Nurse, in the same or similar clinical setting, practices independently and demonstrates an awareness of all relevant aspects of a situation. Provides routine and complex care, with the ability to on long-range goals or plans. Continues... 

Wellstar Health Systems, Inc.

CT Technologist Reg PRN - Varies Job at Wellstar Health Systems, Inc.

 ...clinical information regarding job responsibilities on a routine basis.Candidate must be able to explain or give directions to maintain goodwill, and obtain cooperation with all contacts.Must possess the ability to function independently and under pressure while still... 

Consolidated Assurance

Territory Sales - Ideal for Former LEO - First Responder Market Job at Consolidated Assurance

 ...Utilize your background to build trusted relationships with Police, Fire, and EMS Structured support, up front & ongoing training...  ...individual and group presentation Maintain accurate sales & activity records via our provided CRM Ensure compliance with insurance...