Job Description

Buncombe County Public Library Services Manager

The Buncombe County Public Library Services Manager reports to our Library Director and is a key position in Libraries, providing both daily operational management of BCPL's flagship location and systemwide leadership as a member of Library Administration. As the manager of Pack Memorial Library, the largest public library in Western North Carolina, this position supervises approximately 13 staff including: the Pack Adult Services team, a Library Safety Associate, and the Division Managers for Youth Services, Buncombe County Special Collections, and the Preschool Outreach Program.

Pack Library is a major player in the fabric of social services and support in downtown Asheville. Pack serves as a community hub for individuals from all walks of life in our community, and in this job you will interact with people asking for public services, applying for jobs, or seeking computer assistance, among other varied requests. This position works with many community services and local nonprofits to assist people who are seeking housing, food assistance, or mental health support. We are looking for professional Librarians who have experience working with underserved individuals and who are excited about making a difference in our community through public service.

A typical day in this job could include collaborative meetings with members of Library Administration and Library Management to discuss strategic planning, providing supervisory support to staff, or working the Service Desk to assist patrons. This position works on both big-picture projects and daily operational tasks. Additionally, this position leads the Libraries' Policy Team and participates in our Collection Development Team. This position is fully in person and works from Pack Memorial Library located in beautiful downtown Asheville, North Carolina. The Library is located at 67 Haywood Street, Asheville NC 28801 and free parking is provided for all Library staff.

The purpose of this position is to perform advanced administrative, supervisory, and professional library work managing and directing information services and collection for the library.

Minimum Education, Training and/or Experience (required at time of hire): Master's degree in library science from an American Library Association (ALA) accredited school and five (5) years of related library experience, including at least two (2) years of management or supervisory experience; or an equivalent combination of education and experience.

Essential Functions of the position:

• Manager of Pack Memorial Library; Provide operational supervision of public service departments, processing library materials, and oversight of library technical and reference equipment and materials; oversees all aspects of Pack Library operations including, but not limited to, patron experience, building maintenance, resource management, fielding patron concerns, strategic partnerships, interfacing with other County agencies, and performance management of staff.
• Supervise professional, paraprofessional, and non-professional employees in program area and develop program goals and objectives; perform various personnel management duties which include interviewing applicants, recommending for hire, training personnel, completing employee performance evaluations, assisting in staff development, and maintaining staff schedules.
• Plan and develop divisional goals and objectives; assist in planning and developing goals and objectives for the library system.
• Select books and library materials for acquisition based on needs of the library and community relative to budgetary limitations.
• Determine program and service needs and ways to improve or expand services in areas of concern; analyze community trends and developments and coordinate program efforts accordingly.
• Serve as back-up to the Library Director when necessary.
• Represent the library through various media on a public relations and public information basis.
• Provide professional assistance to patrons, introducing patrons to resources and other tools.
• Balance register, prepare deposits, and maintain related reports.
• Perform other related duties as assigned.

Knowledge, Skills, Abilities:

• Knowledge of professional library principles, practices, and techniques.
• Knowledge of community reader interest levels, books, authors, and online resources.
• Knowledge of library information resources and familiarity with common consumer digital services.
• Knowledge of current literature, trends, and developments in the field of library science appropriate to the areas of assignment.
• Knowledge of computers, software, library computer and research programs, and online databases.
• Ability to express ideas and communicate effectively both orally and in writing to a variety of library constituents.
• Ability to prepare clear and concise reports.
• Ability to establish and maintain effective working relationships as necessary by work assignments.
• Ability to supervise and plan activities for subordinate employees.

In order to uphold internal pay parity and equity, salaries are non-negotiable for new and current Buncombe County employees. All new employees are paid according to their years of relevant education and experience above minimum requirements for the position and employees have the opportunity to obtain pay increases via cost of living increases and promotions.

Buncombe County Government realizes the importance of a diverse professional workforce and the need to foster a responsive and innovative organizational culture, one that fully engages all of our employees, honoring and building on each employee's unique experiences, opinions, and perspective.

It is the policy of Buncombe County to provide equal employment opportunities (EEO) to all persons regardless of race, natural hair or hairstyles, ethnicity, creed, color, sex, sexual orientation, gender identity or expression, national origin or ancestry, marital or familial status, pregnancy, veteran status, religious belief or non-belief, age, or disability or any other legally protected class under federal or NC State law. EEO practices and employment decisions regarding recruitment, hiring, assignment, promotion and compensation shall not be based on any of these protected classes. In addition, the County expressly prohibits any form of workplace harassment or discrimination.

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