Coffee Shop Supervisor At Md0008 Camp Springs Apollo Job at MD0008 - Camp Springs Apollo, Camp Springs, MD

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  • MD0008 - Camp Springs Apollo
  • Camp Springs, MD

Job Description

Job Description

Job Description

PJ's Coffee Of New Orleans in Camp Springs, MD is looking for a coffee shop supervisor to join our 14-person strong team. We are located on 4501 Telfair Blvd, in the Restaurant Row Apollo shopping center. Our ideal candidate is attentive, ambitious, and hard-working.

Shop shift hours are Monday through Friday, 5:30am – 8pm, and Saturday/Sunday 6:30pm to 7pm. Supervisors must be availability must include ALL of these hours.

Qualifications:

  • 2+ years of experience in food service or retail management (coffee industry preferred)
  • Flexibility to work mornings, weekends, and holidays as needed
  • Proven ability to lead a team and manage operations effectively
  • Excellent communication and organizational skills
  • Strong problem-solving and decision-making abilities 
  • ServSafe certification (or willingness to obtain)
  • Knowledge of how to conduct inventory and control waste
  • Ability to analyze profit and loss statements

General Job Description:

  • Oversee operations of PJ's location
  • Master the tasks required of baristas, bakers, and shift leads
  • Work regularly behind the counter (minimum eight hours per week) and be available to cover any open shift 
  • Complete tasks designed by the Manager of Store Operations
  • Abide by and enforce company policies and procedures

Key Responsibilities:

  • Lead, train, and motivate team to deliver outstanding service and uphold brand standards
  • Manage daily operations, including staffing, inventory, scheduling, and cash handling
  • Drive sales through social media, community engagement, promotions, and operational efficiency
  • Ensure compliance with health, safety, and sanitation guidelines
  • Foster a positive and inclusive team environment
  • Handle customer feedback and resolve issues with professionalism
  • Budgeting and monitoring inventory, labor, and restaurant costs to improve overall profitability

 

Customer Service:

  • Present a positive image of PJ's to baristas, other management, and customers
  • Ensure that the store maintains excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
  • Communicate the standard of excellent service to the store staff
  • Manage customer interactions with PJ's in a positive, knowledgeable, and profitable manner, befitting PJ's philosophy of service
  • Respond to customer needs courteously and expeditiously 

Goals and Planning:

  • Work to increase store sales and minimize waste
  • Assess cost of goods and operational expenses to increase net income
  • Develop store goals and create action plans 
  • Build and implement store budget
  • Communicate goals to staff
  • Assist with store marketing and develop marketing goals and outreach

Personnel:

  • Assess staffing needs of the store based on sales and operational needs
  • Interview for store positions and hire quality people who can achieve the goals of their position, offering customers the products, service and atmosphere expected from PJ's
  • Terminate employees as specified by store policies
  • Maintain all employee records with accuracy, documenting all aspects of employee performance
  • Create and publish store schedule weekly
  • Ensure all shifts are covered, including when baristas call in or are unavailable

Supervisory Responsibilities:

  • Attend scheduled management meetings and management training sessions
  • Ensure that each staff member understands and fulfills the description and expectations of their position
  • Conduct Initial Staff Training and maintain knowledge, skills, abilities, and expectations of each barista throughout employment
  • Work to expand staff and customer coffee knowledge
  • Solicit ideas and input from the store staff to respond to their needs, creating a positive work environment which benefits the company at large
  • Ensure that employees follow all store policies and procedures and safety rules
  • Complete performance evaluations for employees according to the evaluation schedule or when deemed necessary
  • Counsel employees regarding job performance
  • Dismiss employees when standards, policies, and procedures are not met

Operational Responsibilities:

  • Monitor and guarantee quality of coffee, beverages, pastries and food served in the store
  • Ensure that counter products are accurately and promptly prepared and served
  • Maintain appropriate inventory level of products, supplies, coffee, and tea. Order as scheduled or when necessary, to create a quality offering for customers while controlling costs
  • Ensure the store and equipment are properly maintained (repaired, cleaned, orderly, etc.)
  • Respond to emergencies in the store, operational or staffing, at any time of operation
  • Maintain safe combinations, store keys, and safe access and control all employee access
  • Assist management in determining menu items
  • Voice major store needs to the Manager of Store Operations
  • Prepare daily bank deposits and weekly deposit forms
  • To the greatest extent possible, resolve problems in all areas (personnel, staffing, structural, technical) so that when presented to the Manager of Store Operations a solution or possible solution is included in the presentation

What We Offer:

  • $17.00/hour plus bonuses for sales increases
  • Employee discounts on all PJ’s Coffee products
  • A collaborative, upbeat work environment

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Job Tags

Shift work, Weekend work, Sunday, Day shift, Saturday, Monday to Friday, All shifts,

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