Job Description

Boston Medical Center Health System (BMCHS) is a leading academic medical center with a deep commitment to health equity and a proud history of serving all who come to us for care. BMC provides high-quality healthcare and support, extending beyond our physical campus into our vibrant and diverse communities. As a core member of the Boston Medical Center Health System, BMC is advancing medicine and training the next generation of healthcare providers and researchers. In 2021 BMC launched the “Health Equity Accelerator” with the purpose of ‘transforming healthcare to deliver health justice and well-being’. The Accelerator, in partnership with Population Health, is developing an innovative multi-disciplinary approach that combines clinical operations, community engagement, health-related social needs programs, and research assets to address racial health inequities. The Community Wellness Advocate (CWA) is a trusted member of the community who helps promote and maintain stable health and wellness for patients and families through connections to program and community-based services. The CWA will serve as the patient’s guide throughout the program and is responsible for supporting patients in the management of their conditions (hypertension, diabetes, and obesity). This role will perform direct outreach to patients, families, and/or caregivers to provide culturally appropriate follow-up. CWAs will also partner with patients to identify and address any barriers or challenges that may prevent access to care and connect them with the appropriate care team members. A critical role of the CWA is to act as the liaison between the patient and the program care team. As the liaison, the Navigator will help to distill medical information delivered from care team members down into digestible “plain language” to assist the patient in managing their condition. To manage this effectively, the CWA will need to build relationships with care team members to support patients’ health goals and priorities. The CWA will partner with the Community Health Equity Manager in identifying and developing programming to offer patients throughout the program around economic mobility and nutrition security. The CWA will play a critical part in population health management and patient navigation, contributing to the overall effectiveness of our program. This role requires strong communication skills, emotional intelligence, and a commitment to advancing health equity. Essential responsibilities include care coordination and case management, patient navigation, documentation and database management, community programming and support, and general duties and standards. The CWA will not provide hands on care or other home health services. Education required is HS Diploma with community experience; preferred BSW or Associate’s degree in healthcare or related area or equivalent experience. Minimum 2 years prior healthcare, public health, or community-based experience preferred. Multilingual skills preferred. Strong interest in social determinants of health and advancing racial health equity is important. The role requires outstanding interpersonal skills, basic healthcare system knowledge, organizational skills, and effective communication skills. The position is full-time and located at 960 Massachusetts Ave, Boston, MA. The employer is Boston Medical Center Health System, a leader in health equity and community health.

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