Job Description

Job Description

Job Description

We are looking for a dedicated Customer Experience Specialist to join our team in Cottage Grove, Minnesota. This Contract-to-permanent position offers an excellent opportunity to support customers through various stages of their service journey while contributing to team success and fostering growth. The role is designed to include hands-on training and gradual integration into advanced responsibilities.

Responsibilities:
• Provide exceptional support by managing inbound and outbound customer calls with attention to detail and efficiency.
• Create, document, and close service requests while ensuring accuracy and timeliness.
• Perform follow-up calls to ensure customer satisfaction and resolve any outstanding concerns.
• Schedule technician appointments and conduct virtual assessments to streamline service delivery.
• Adhere to quoting protocols and compliance guidelines to maintain service standards.
• Collaborate with team members to promote productivity, engagement, and cross-functional support.
• Log and document customer interactions to ensure comprehensive service records.
• Maintain awareness of service dashboards and cycle times to optimize efficiency.
• Participate in quality assurance processes and skill development opportunities to enhance capabilities.• Proven experience in customer service, preferably in a call center environment.
• Proficiency in managing multiple browsers and handling email correspondence effectively.
• Strong problem-solving skills, particularly with connectivity and technical issues.
• Ability to communicate clearly and professionally with customers and team members.
• Demonstrated ability to meet attendance and time management expectations.
• Familiarity with customer success principles and service quality standards.
• Willingness to participate in training phases and adapt to evolving responsibilities.

Job Tags

Permanent employment, Contract work,

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