Job Description

We are looking for a Customer Service Representative. This position is responsible for all communication between various departments and its customers.

Responsibilities:

• Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
• Compiles, sorts and verifies accuracy of data to be entered.
• Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
• Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
• Confers with warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Compiles statistics and prepares various reports for management.
• Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
• Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
• Provides back up support for all accounts other than primary.

Requirements:

• 2+ years of experience within customer service, preferably within a warehouse environment.
• Experience with windows-based order entry system.
• Excellent communication skills.
• Proficient in Microsoft Office Suite.

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