Job Description
Job Description This position is located in the Licensing and Review Service - Eligibility Programs PLEASE NOTE: All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. In order to complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. Go to CAPPS Recruit to Sign In
GENERAL DESCRIPTION: Performs complex (journey-level) licensing and permitting work in the Regulatory Services Division License and Registration Service. Work involves receiving and reviewing applications and supporting documentation for licenses, renewals, and modifications. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.
The following Military Occupational Specialty codes are generally applicable to this position.
Applicants must fully complete the summary of experience to determine if minimum qualifications are met.
ESSENTIAL DUTIES / RESPONSIBILITIES: 1. Obtains, performs, and verifies the entry of new and renewal license and/or registration, and the required technical data in computer applications, databases, and systems required to complete the licensing and/or registration process.
2. Verifies applicant and licensee eligibility and compliance by reviewing criminal history for any alleged violations of laws, rules, and regulations for new, renewal, and current licensees or registrants issued for programs regulated by the Regulatory Services Division.
3. Receives and reviews applications, license information, and supporting documents provided by citizens to ensure completeness, accuracy, and compliance with the issuance of a license and/or registration.
4. Communicates via telephone and written correspondence with the general public, agency staff, other law enforcement agencies and court staff in accordance with specific guidelines and established procedures of the regulated programs. Answers questions and explains licensing and registration procedures.
5. Provides administrative and technical assistance related to license and registration requirements. May interpret or explain statutes, rules, regulations, policies and procedures related to program licenses or registrations.
6. Composes, revises, customizes, prints and mails form letters regarding inquiries concerning regulated programs and the processing of complaints, hearings, license revocations, suspensions, investigative findings, and related matters.
7. Reviews, evaluates, and tracks applications and responses in relation to program rules, regulations, policies, and procedures.
8. May assist with the development and training of employees as it relates to performing work procedures.
9. Administers testing to license and registration applicants.
10. Attend work regularly and observe approved work hours in accordance with agency leave and attendance policies.
11. Perform other duties as assigned.
Qualifications: GENERAL QUALIFICATIONS and REQUIREMENTS: Education - High School Diploma/equivalent required. Completion of sixty (60) semester hours from an accredited college or university is preferred.
Experience - Minimum of three (3) years of progressively responsible work experience involving researching complex computer files or databases and communicating/interacting with the general public, other law enforcement entities, and individuals working in the courts and legal system.
Substitution Note: Additional work experience of the type described or other related education may be substituted for one another on a year-for-year basis.
Licensure and/or Certification - If driving is required, must possess a valid driver license from state of residence.
Regulatory Knowledge - Working knowledge of, or the ability to rapidly assimilate information related to TXDPS, State and Federal regulations, legislation, guidelines, policies and procedures. Knowledge must stay current with changes to rules and statutes as they pertain to executing job duties in the assigned program(s).
Technology - Proficiency with Microsoft Office and appropriate levels of proficiency with utilized software and systems (e.g. CAPPS, SharePoint and CJIS) and be able to learn new software/systems.
Interpersonal Skills - Must demonstrate an ability to exercise poise, tact, diplomacy and an ability to establish and maintain positive, working/professional relationships with internal/external customers. Must demonstrate DPS' core values: Integrity, Excellence, Accountability, and Teamwork. Must also be able to work effectively in an open office environment with frequent interruptions and distractions, a moderate noise level and a high but fluctuating level of time/volume/accuracy pressures.
Organizational and Prioritization Skills - Must be organized, flexible, and able to effectively prioritize in a multi-demand and constantly changing environment; able to meet multiple and sometimes conflicting deadlines without sacrificing accuracy, timeliness or professionalism.
Research and Comprehension - Must demonstrate ability to quickly and efficiently access relevant information and be able to utilize and/or present research and conclusions in a clear and concise manner.
Analytical Reasoning/Attention to Detail - Must demonstrate an ability to examine data/information, discern variations/similarities, and be able identify trends, relationships and causal factors, as well as grasp issues, draw accurate conclusions, and solve problems.
Confidentiality and Protected Information - Must demonstrate an ability to responsibly handle sensitive and confidential information and situations and adhere to applicable laws/statutes/policies related to access, maintenance and dissemination of information.
Safety - Must be able to work in safe manner at all times, avoiding shortcuts that have potential adverse results/risks, and must be able to comply with safety standards and best practices.
Remote/Telecommuting work and Travel -This position may have the ability to telecommute based on the needs of the division/agency.
PHYSICAL and/or ENVIRONMENTAL DEMANDS: The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Environment: Office/Indoors;
Ambulatory skills, e.g. stand, walk, sit, reach, balance, kneel and crouch;
Hand-eye coordination and arm/hand/finger dexterity;
Ability to speak, hear, and exercise visual acuity;
Ability to transfer weights of up to twenty-five (25) pounds anticipated for this position;
Driving requirements: Occasional (up to 5%).
State of Texas Benefits and Retirement Information: Current DPS employees who submit applications for posted DPS positions shall notify their immediate supervisor in writing .
A DPS employee who is selected for a position in the same salary group and state title as their current position will be transferred with no salary change. A DPS employee who is selected for a position in their current salary group with a new state title may receive an increase of no more than 3.4% over their current salary regardless of posted salary. Salary is contingent upon qualifications and is subject to salary administration and budgetary restrictions. DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NOT ACCEPT TELEPHONE CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE CONTACTED.
State of Texas retirees may be rehired for full-time, non-commissioned positions only under very specific circumstances.
Job Tags
Full time, Part time, Work experience placement, Work at office, Immediate start, Remote work, Flexible hours,