Job Description

The Lifestyle Manager plays a vital role in developing and executing front-of-house services and fostering strong owner relations. This position involves developing and directing the operations at various amenity levels, as well as the exclusive offerings like the Beach Club, Virtual Concierge, Spa, House Car, and Moke beach transportation, all aimed at cultivating a vibrant sense of community and belonging. As the primary contact for owners regarding their service and lifestyle experience, both during their residency and beyond, the Lifestyle Manager ensures a seamless and engaging environment.

In collaboration with the General and Property Managers, the Lifestyle Manager provides management, direction, and leadership to uphold KWPM's standards for property maintenance and operation.

Another significant aspect of this role includes creating and programming recreational and therapeutic activities, working closely with other staff members to design and implement these programs while ensuring they adhere to all federal and state regulations for safety.
Successful candidates will possess strong interpersonal, customer service, planning, and organizational skills.

Job Complexity & Critical Skills

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Below are some of the essential functions of the job:

• Work with the Property Managers to develop and execute orientation program for owners to introduce them to the Five Park lifestyle and to gain a better understanding of their interests, information, and specific requests.
• Enforce service standards and SOPs across the property. Regular communication and follow-up with the staff to ensure proper execution.
• Execute the staff training and development through new employee orientation, quarterly trainings, and daily reinforcement of the Association's culture and service standards.
• Oversee the Virtual Concierge program and develop partnerships/relationships that benefit Five Park owners, including providing content for the bi-weekly newsletters, Association news, events, etc.
• Oversee the Beach Club operations to ensure residents' satisfaction. Assist in managing the club's reservations, beach supplies and inventory, transportation, etc.
• Update owners' preferences in the Association's database and inform staff of any changes.
• Work with the Managers to establish budget for lifestyle programming and events. Produce annual plan for Association events.
• Develop and facilitate monthly budgeted in-house programming and special events for owners by leveraging relationships with players in the arts and entertainment scene (Music, Dance, Theatre, Fitness, Fine Art, Food and Beverage, Performing Arts Centers, Museums, Sporting Events, Film, Food and Wine, etc.).
• Gather feedback from residents after events and activities to continuously improve program offerings, addressing any concerns, and adapting services to better meet the needs of the community.
• Build relationships with neighboring businesses for potential sponsoring of Association's events.
• Communicate arrival/departure information and special requests to all pertinent staff members. Ensure coordination and proper execution of all arrivals and departures.
• Develop and oversee the pool deck operations and activities to ensure a vibrant and enjoyable atmosphere for all residents. Implement regular programming such as poolside snacks, offerings, social gatherings, and themed events.
• Manage amenity reservations throughout the building, ensuring all owners have equitable access to resources and facilities while streamlining the booking process for maximum convenience and satisfaction.
• Facilitate owners in organizing all in-unit gatherings by coordinating the hiring of additional personnel, collecting payments from residents, communicating relevant details to the team, compiling guest lists, and ensuring the seamless execution of all events.
• Foster a strong sense of community and belonging, ensuring diversity in programming to cater to varied interests and demographics within the community.
• Guide and assist residents as needed with any inquiries they may have. Follow up with residents to ensure their inquiries are properly addressed.
• Organize all staff events like birthdays, lunches, recognitions, holiday parties, etc.
• Provide General Manager with monthly Lifestyle reports to include events and pictures, reports from the spa/restaurant/valet/concierge, staff achievements/changes, recognitions, etc.
• Oversee recruiting, hiring, training, scheduling, and evaluating of personnel reporting directly to the Lifestyle Manager.

Competencies
Supervisory Responsibility: This position will be responsible in supervising team members and/or departments at the property.

In addition:
o Problem Solving/Analysis
o Leadership
o Teamwork Orientation
o Customer/Client Focus
o Time Management
o Communication Proficiency

Work Environment
This position is located in a residential condominium with a resort-like setting. The position will be in an office environment indoors as well as throughout the property outdoors. The environment will be busy and loud during events. The events are hosted at the property and occasionally off-property. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 30 pounds or less. Some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures. In this role you may be the only employee present to set up for an event. You will need to be able to work alone and be able to set up tables, chairs, chair equipment, etc., by yourself whether indoors or outdoors.

Position Type/Expected Hours of Work
This is a full-time exempt position. Days and hours of work will be scheduled weekly, based on the needs of the property. Scheduled working days will often be on the weekend.

Travel
Minimal local travel will be required for this position. The job may require purchasing or renting equipment and items for events on property. Driving to and from the vendors may be necessary. Travel will also be required to attend meetings and trainings at an off-site location, generally within the city limits of the job site.

Required Education and Experience

• Prior experience in a related position; a minimum of 3 years' experience including 1 year in a social or recreational program.
• Bachelor's degree
• Working knowledge of computers and associated programs; MS Office Suite.
• Flexible work schedule to be able to supervise activities and special events according to their planned day and time
• Ability to multi-task, set, and manage priorities.
• Must possess excellent written, verbal, and non-verbal communication skills; creative, caring, able to work under high-pressure situations.
• Must be able to plan, implement, and evaluate an ongoing activity program. Must be able to order and maintain the supplies necessary to support the activity program.
• Must be able to work within a budget.
• Excellent communication and listening skills in order to interact with a diverse and multicultural population.
• Must function in a team-organized environment.
• Bilingual in Spanish may be required at some communities where the majority of the population and clients are Spanish-only speakers.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Experience

Required

• 1 year(s): Prior Experience at a Management capacity overseeing Front Desk or Concierge in a Hotel Setting
• 1 year(s): Prior experience in a related position

Preferred

• 1 year(s): Social or recreational program experience

Education

Required

• Bachelors or better

Licenses & Certifications

Required

• Driver's License

Preferred

• CAM

Skills

Required

• MS Excel
• MS Office

Behaviors

Required

• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Team Player: Works well as a member of a group
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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