Technical Support Help Desk Job at CornerStone Technology Talent Services, Fort Worth, TX

MmVkNmNmSUhodkZzTkRNMUQ4V1p1NkdOL2c9PQ==
  • CornerStone Technology Talent Services
  • Fort Worth, TX

Job Description

Job Description

Cornerstone TTS is seeking a Technical Support Desk Associate for a long-term, full-time remote opportunity. As part of our client's team, you will provide second-level support for software and hardware, ordering, handheld devices, and enabling and activating credentials. This role entails delivering first-line customer service phone support, promptly responding to and resolving each issue or complaint to the customers' satisfaction.

Key Responsibilities :

  • Provide technical resolutions including identifying, researching, and resolving technical problems via telephone calls, chat support, email, and personnel requests.
  • Accurately document, track, and monitor reported problems/issues to ensure timely resolution via Salesforce.
  • Escalate important or recurring issues impacting Service Levels to department Business Analysts and Team Leads.
  • Work in various inbound call queues as assigned by Workforce Management.
  • Work independently and consistently meet department Key Performance Indicators (KPIs) including Call Quality, Service Levels, Issue resolutions, Schedule Adherence, and Attendance.
  • Participate in special projects and other duties as assigned.

Minimum Qualifications :

  • 2+ years' experience working in a Help Desk call center environment.
  • Technical degree or technical certification/certificate.
  • Experience in remote desktop troubleshooting.
  • Experience in technical support, customer service, and software or mobile device support.
  • Strong customer service and troubleshooting skills.
  • Ability to communicate technical information verbally to a wide range of end-users.
  • Strong attention to detail, with a focus on rapport-building, listening, and questioning.
  • Ability to communicate technical information to both technical and non-technical audiences.
  • Good written and oral communication skills.
  • Working knowledge of MS Word, Excel, Outlook, and PowerPoint.
  • Experience using Salesforce and/or knowledge of creating help desk tickets.

Job Tags

Full time, Remote work,

Similar Jobs

Gentle Dental

Certified Dental Assistant Job at Gentle Dental

 ...Not all dental assistants are equal. There are a select few that truly understand the impact they can have in making a good dental visit great and a great visit even better. If you are looking for a new location and ready to make a change, if you are looking for something... 

Seven Grams Caffe

Coffee Shop Manager Job at Seven Grams Caffe

 ...Want to join a coffee-obsessed team that works on custom-made La Marzoccos and whose work has been featured in The New York Times, New...  ...Experience level: 2 years Restaurant type: Bakery Coffee shop Shift: Daytime Weekly day range: circa 50hrs per week.... 

Legend Senior Living

Social Media Coordinator Job at Legend Senior Living

 ...Title: Social Media Coordinator Type: 1099/Contract Role Hours: Part Time Location: Remote/Flexible, with preference for Wichita, KS-based candidates Company Snapshot Legend Senior Living is a family-owned senior housing provider with 71 residences across... 

Cherry Hill Free Clinic

Licensed Marriage and Family Therapist (LMFT) Job at Cherry Hill Free Clinic

 ...administrative support, and advanced digital technology. Require therapists to be fully licensed and credentialed in Oregon (LCSW/LPC/LMFT), experienced with diverse age groups, and residing within commuting distance. Our mission focuses on accessible, evidence-based... 

King School

Director of Special Events Job at King School

 ...and the confidence to pursue lives of purpose. DIRECTOR OF SPECIAL EVENTS Reports to: Director of Development and Alumni Relations...  ...member of the Development team, responsible for planning, coordinating, and executing all Development Office and major institutional...