Job Description

Theatre Staff

Our mission and core values are to create magical, meaningful, and memorable experiences for our guests. Each position contributes to this goal, and we want all members of our employee family to find joy in their work and have fun together. Your job is to fulfill your delegations while embracing our core values: family, fun, innovation, joy, and integrity. Flexibility in scheduling is important as our theatres are open 365 days a year, especially during holidays.

Job Overview As a frontliner, Theatre Staff will work behind concession and box office, interacting with guests to make each experience magical and fun. This position requires you to work during the evening, on weekends, and occasionally on holidays.

Responsibilities Job duties include but are not limited to:

• Greeting guests upon arrival and making them feel welcome.
• Maintaining a positive, empathetic, and professional attitude toward guests at all times.
• Responding promptly to guest requests.
• Ensuring customer satisfaction and providing professional guest support.
• Staying current on new releases and upcoming movies.
• Communicating and coordinating as a team with your fellow colleagues.
• Completing any other duties as delegated or directed by your supervisor.

Sales

• Work behind registers managing transactions of guests on ticket sales or redemption of vouchers.
• Sell concession items to guests.
• Be knowledgeable of the items offered by the theatre including prices.

Cleaning/Sanitation

• Obtain a Health Department "Food Handler's Permit" within 30 days of hire if required by individual state law or the local Health Department.
• Prepare and handle food in accordance with company policy and local health regulations.
• Maintain clean and tidy workstation, concession, and box office areas at all times.
• Maintain clean auditoriums, restrooms, and any areas as directed by theatre management, including sweep and mop floors, pick up and empty trash in and around the building.
• Completing any other duties as delegated or directed by your supervisor.

General Qualifications

• Must be at least 16 years of age at the time of hire.
• Demonstrated ability to provide excellent customer service.
• Positive and enthusiastic attitude.
• Effective communication and interpersonal skills.
• Strong organizational and time management abilities.

Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Requires the ability to stand, walk, and sit for extended periods.
• Involves frequent use of hands to handle, feel, and operate equipment.
• Requires reaching with hands and arms, as well as stooping, kneeling, and crouching.
• Must be able to lift and transport items weighing up to 35 pounds.

In accordance with applicable laws, reasonable accommodation may be provided to qualified individuals with disabilities to enable them to perform the essential functions of the position.

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